Law 11/2007 on Citizens' Electronic Access to Public Services recognizes the right of citizens to interact with Public Administrations using electronic means to exercise the rights provided for in Article 35 of Law 30/1992, of November 26, on the Legal Regime of Public Administrations and the Common Administrative Procedure, as well as to obtain information, make inquiries and allegations, file requests, express consent, initiate claims, make payments, carry out transactions, and oppose administrative resolutions and acts.
Its Article 42.2 establishes the need to create a National Security Framework, which was developed by Royal Decree 3/2010, of January 8 (Official State Gazette of January 29), the main objective of which is to establish security principles and requirements for the use of such electronic means, thus allowing for the adequate protection of information.










